7 chief digital officers on how they are navigating an unstable world – World Economic Forum

Against a backdrop of global shocks, fragmented systems plus an uncertain business environment, we asked chief electronic officers from diverse industries about their priorities for technology leadership in 2023. They highlighted the need to double down on digital innovation that creates meaningful and responsible outcomes for people plus the planet.

To enhance consumer experience, business resilience plus competitiveness, leaders must continue to scale the use of technologies of today, such as data, cloud and synthetic intelligence, whilst also investing in frontier technologies like metaverse, portion computing and synthetic biology to open up the new era of discovery.

Paul Daugherty, Accenture

In a good uncertain planet, technology innovation is the one certainty that you may rely upon in order to tackle seemingly intractable challenges and accelerate business and societal improvement.

Cloud , artificial intelligence and metaverse are the defining technology trends that will shape our future. Leading companies are turning to these technologies to foster resilience, speed up growth, optimize operations plus reinvent their own capacity with regard to innovation – setting the particular stage regarding top-line growth through and beyond a period of economic uncertainty.

Parag Parekh, IKEA Retail (Ingka Group)

Ingvar Kamprad, IKEA’s founder once said: “What is good for our own customers will be also, in the long run, good intended for us”, plus these words continue in order to be the driving force in the company’s journey to creating seamless omnichannel experiences that encourage customers and empower co-workers.

IKEA is usually transforming its business model, plus technology will continue to be a key enabler in helping build the competitive edge. A recent example is definitely IKEA Kreativ , which combines decades of IKEA life-at-home expertise using the latest developments within spatial computing, machine learning and 3D mixed reality to democratize home design and provide a truly personal experience.

More personalization requires greater electronic trust. Data and technologies must be used because a force for good and in a responsible and sustainable way for people and our planet, in order to create better everyday lives.

Jay Crotts, Shell

Digitalization must play a vital role in assisting to thrive through the particular energy transition. Decarbonization associated with the energy industry is not possible without a comprehensive digital transformation. Electronic technology provides mechanisms plus toolsets to get optimizing power efficiency and making it possible in order to design plus operate entirely new and low co2 footprint energy systems at scale.

Business frontrunners should prioritize open development and cooperation with partners who can contribute technical capability, knowledge plus resources. Shell focuses on working with a range of partners from academia, customers, suppliers, start-ups and open up communities to pursue larger objectives together.

Shell’s 2023+ roadmap focuses upon digital technology that help us decrease the footprint of our operations, offer low carbon dioxide energy in order to customers, and design the energy system of the potential.

Geeta Thakorlal, Worley

Digital solutions are driving outcomes that were not possible a decade ago. In the energy industry, digitalization can enable faster delivery decisions, improve asset performance and provide visibility to communities. In order to unlock the particular full potential that digital offers, we must think plus act differently.

When data and digital teams are part of the project management, they may help connect assets, ensure project information can be shared on common platforms, plus overall enhance the effectiveness and speed of the project shipping. With a focus on the right investments associated with both dollars and time with the particular right companions, it will advance the change.

Worley dives into the heart of the digital challenge by taking a strategy-first and integrated approach to delivering value. The shift can be complex but critical on our journey to a more sustainable world.

Asmita Dubey, L’Oreal

In the digital age group, consumers expect personalization, inclusivity and relevance. L’Oreal is certainly shifting through products in order to services, using predictive sciences and technologies to help consumers to make perfect choices, and to curate and coach them with their beauty routines plus care.

L’Oreal is pioneering beauty tech to create a new type of relationship with its customers powered simply by data, technology and artificial intelligence. As we enter a new chapter inside the web, the customer journey is also evolving to more immersive encounters using systems like augmented reality, virtual reality and THREE DIMENSIONAL creation, cracking new codes of elegance in the metaverse and Web3 world.

It is important to embed sustainability at the core of this shift. The particular combination of technologies, green sciences and commitment to planetary boundaries will certainly allow L’Oreal to make better plus more lasting products, best capable of addressing the particular beauty needs of the future.

Albert Chu, Sompo Holdings

Data-driven insights and technology innovations can help address the societal issues exacerbated by our own increasingly volatile, uncertain, complex and ambiguous (VUCA) globe. In Japan and elsewhere, there are growing social issues, for example climate change, natural disasters, supply chain disruptions, pandemics, plus an ageing society.

Information collected in every aspect of our society is increasing exponentially. In 2023, we want technology leadership to clarify data ownership and privacy, decentralize the particular control of data, and make information governance a lot more transparent. We must ensure that data is not really controlled by a few centralized companies, without being channelled towards addressing social issues.

For example, Sompo’s Nursing Care Real Data Platform solution within Japan uses data through its nursing care facilities, residents plus caregivers to improve quality associated with care and operational efficiency by over 20%. With decentralized data control plus appropriate governance and personal privacy policies, such solutions could be scaled globally to other ageing societies.

Bernd Schmaul, Bosch Mobility Solutions

Today, many drivers anticipate their vehicles to be fully integrated into their particular digital lives. New connectivity, automation, and personalization features will be increasingly implemented in vehicles along with software inside the future. While in the past a customer’s experience of the car was primarily defined by hardware, software is now taking on a much more important role.

Data, as well as its availability plus potential, will be an integral factor in transforming the automotive industry, such as through Bosch’s data-driven intelligence solution. This evolution not only affects advancement and operation, but also makes new business models and types of collaboration possible. Working and agreeing on standards for information exchange may pave the way for efficient use. Cooperation between suppliers, vehicle manufactures, and partners within the particular automotive aftermarket and beyond become more essential than ever. By sharing data throughout the wider ecosystem, industry leaders can realize new efficiencies, services and solutions.