Atlanta, 15 December 2022: Delta Cargo has selected IBS Software’s iCargo platform to digitally transform its operations, increase profitability and provide better service to customers and partners. The full iCargo management suite will be implemented to provide Delta Cargo with an end-to-end view of its air value chain, delivering real-time operational insight to enable proactive data-led business decision making.
The partnership with IRRITABLE BOWEL SYNDROME Software is the latest milestone in Delta Cargo’s mission to deploy innovative technology platforms that create new and differentiated experiences following a record revenue year in 2021. Key functions that will be improved include sales and inventory, cargo terminal procedures, air mail management, customs and security, quality management and mobile applications. To ensure the success of this large plus complex transformational program for Delta Cargo, IBS Software’s Consulting and Digital Transformation group will also play a key role within enabling change from a people, process and technologies perspective.
“Delta Cargo plays a vital role in Delta’s future, and we have high ambitions to guarantee world-class experiences for every customer and partner, ” said Rob Walpole, Vice President, Delta Valuables. “Fundamental in order to achieving that will goal will be investing in the technology platforms that allow us to deliver differentiated products plus services while creating seamless processes for our team and partners. The iCargo platform is crucial to our goal to build on our momentum in air cargo plus cements our position as a world-leading, technology-first carrier. ”
iCargo’s cloud-based platform will seamlessly unify all aspects of sales and operations functions, modernize its technology toolkit with innovative capabilities plus enable efficient communication along with customers, companions and service providers via APIs.
“At Delta Cargo, our own main priority is in order to continuously improve our processes and better our teams’ performance to provide an industry leading client experience. In an effort to provide transparency and boost flexibility for the customers, we will replace the legacy operating system with iCargo from IBS Software” said Vishal Bhatnagar, Managing Director of Cargo Operations, Delta Freight. “The new platform also allows Delta Cargo in order to align closer with JV partners. With the particular conversion, we will enhance our global operation including Delta and vendor managed locations. ”
“Delta Cargo is associated with great strategic significance to Delta Air Lines, one of the biggest and most progressive airlines in the particular world, and it is an honor to be selected in order to power such a major step within its digital transformation. By putting electronic technology at the core of their functions, Delta Valuables is ideally positioned to optimize the services plus provide a customer and companion experience that will drive growth for years to come. We’re thrilled that Delta offers chosen us to be their partner in this modification journey, ” said Sam Shukla, Americas Region VP at IRRITABLE BOWEL SYNDROME Software.