Digital transformation: 3 things successful CIOs know – The Enterprisers Project
CIOs leading digital transformation initiatives are fundamentally changing the way their business operates.
Electronic transformation starts with the business, not the technology, and it’s no easy feat. According to a BCG report, “only about a third of transformations meet or exceed their target value and achieve sustainable change: these are the companies in the particular win zone. Worry-zone companies create some value but do not meet their targets and produce only limited long-term change. ”
Digital transformation is the implementation of new technology, people, and processes to improve the business. Any business IT strategy should the following three tenets in its digital transformation initiative.
1 . Spend time on strategy and always point it to your company
What is the problem you are trying to solve for your business plus for your customers?
This will be the most rudimentary question – yet many CIOs overlook this. Align any objective with business goals.
[ Also read Digital transformation: 5 steps to boost your progress . ]
For example , if you’re making changes for your sales model, first understand who you want to sell to and what markets make sense for your products. Digital change requires alignment of value in the business, so ask questions about the issue you’re trying to solve: Why are you doing what you are doing? How do you interact along with customers? What value will digital provide?
Some of the most innovative third-party cloud-based services plus tools are being implemented in today’s digital era, and the dedicated team needs to support them. Businesses that succeed in their digital transformations today are usually investing in their teams to see these innovations come to life. They’re allocating and training the right resources and hiring as needed.
2 . Measure twice, cut once, and iterate
Tech funding has been generous for many organizations within recent years, which makes it tempting to let investments run their course and see what happens. For instance , if you are switching your product sales model, knowing metrics such as how much it costs to acquire a customer and what the particular payback period is can help you see if a person are on track or need to iterate.
Failing to carefully measure KPIs means that you have no compass to ensure that will you might be going in the best direction. A visual component such as a dashboard can help you monitor value plus process associated with a digital modification.
If you’re not really measuring and willing to make changes, you’re in trouble. If something doesn’t work, that’s fine – as long as you understand what went wrong and how it proceeded to go wrong so you can steer things back on course.
For any digital alteration initiative, design a culture of iteration. Ingrain it into your own culture, your business, plus any procedures that run throughout your company.
Digital change for better initiatives are generally led by CIOs, but with the modify of our economic environment, expect to see more CFOs taking a stronger hand.
3. Business first, then tech
A common theme among businesses that struggle with digital transformation is that the business unit isn’t thinking about the company process. Instead, it’s the backwards scenario in which they’re placing the cool brand new technology first and business process and value follow. Don’t wait for sales software to define your process. Document your own process, after that implement with the mindset that the technology will help accelerate.
What makes this even more difficult is that businesses often implement and onboard three or four different tools without first putting time plus resources toward understanding the particular business procedure first. This approach leaves the success of each digital shift to chance. And while some digital transformations may end up working and finding value, guessing is never an effective technique.
[ Discover how priorities are changing. Get the Harvard Business Review Analytic Services report: Maintaining momentum on digital transformation . ]