“Digital transformation is vital to excellent customer experience” — Veloso – Philippine Information Agency
BICOL — Government Service Insurance System (GSIS) President and General Manager Wick Veloso on Friday, November 11, said that the pension fund will automate its key processes and systems via digital platforms to provide the ultimate customer experience for the over 2. 5 million members plus pensioners.
This is in line with the call of President ‘Bongbong’ Marcos Jr. for government agencies to shift to digitalization for faster, better and more convenient service in order to stakeholders.
“Our customer servicing will be technology-driven so that our members plus pensioners can access GSIS at their fingertips anytime, anywhere, ” PGM Veloso said.
Veloso informed that the government’s first ever GSIS Touch mobile application will soon include facial recognition when members register or log in.
“We are working closely with the Department of Information and Communications Technology (DICT) to expand the functionalities of our GSIS Contact mobile app. Aside from the face recognition feature, the mobile app will cover more payment portals. ”
Through the particular GSIS Touch, members may access their own records and apply for a loan and monitor their loan status. They may likewise apply with regard to life plus retirement claims while pensioners may schedule their annual renewal associated with active status.
The pension check fund chief further said that starting January next year, GSIS frontline servicing in all offices nationwide will transition to a more streamlined set-up, with GSIS Contact Help Desks placed in all offices across the country.
Veloso visited its branch offices in Sorsogon, Legazpi and Naga to also touch base with its employees and check on their status and work environment.
“This is part of my ‘listening tours’ to hear and help address our own employees’ concerns so they can become happier and be more productive at work. ” (GSIS)