March 26, 2023

Digital transformation is evident in the Indian healthcare system, and it is a building block of a patient-focused approach to healthcare, said R H Sharma, CEO, National Health Authority. It is not only helping healthcare providers streamline operations, and understand what the patient requires, but is also building loyalty plus trust, and is offering a better experience especially to Tier II to Tier III city or rural users, R T Sharma stated in an interview with FinancialExpress. com. This transformation will be aided by tech permeating all walks of life with over 1 bn mobile connections, 800 mn+ internet connections and 600 mn+ mobile phones in the country.

Under the Electronic India initiative, connectivity infrastructure is being developed wherein a formal framework has been introduced in the health care system which is helping the use of digital technology in a systematic plus transparent manner in order to make healthcare services more available and affordable for patients. It is also aiming to make the connectivity between consumers (patients) and supplies (hospitals, labs, pharmacy, drug makers) seamless. Now, records can be maintained with regard to both individuals and healthcare professionals. Digital technology is usually also providing an alternative to doctor visits which, in turn, may help sufferers from spending money on travelling simply by availing electronic consultations etc .

Over the last decade, India has worked on several technologies including digital signature, digital ID, e-KYC, DigiLocker, e-Rupee etc. which can now be used in the health care sector to connect Healthcare Professionals Registry (HPR), Health Facility Registry (HFR), Drug registry, patient information and more. These technologies will help people from remote areas in order to have easier access to healthcare facilities, said Sharma. In order to ensure that people who do not have smartphones are also able in order to access the particular benefits of these tech transformations, the government is definitely making these accessible through Common Service Centres in every Panchayat.

Underneath the government’s Ayushman Bharat, schemes have been introduced to reduce catastrophic health expenditure by families by way of insurance or inexpensive healthcare, Sharma said. He emphasised that the aim is to make solutions to healthcare solutions issues inclusive, multilingual, scalable, and interoperable so as to serve a population of over a billion individuals. The other major objective is to make sure that devastating health incidents in the poor family are not able to pull the family below poverty line.

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