March 26, 2023

Over the past two decades, the internet has redefined how businesses operate. Yet new insight from Formstack and Mantis Research finds that many modern companies still struggle to bring the benefits of today’s digital age into their often-outdated manual workflows.  

Formstack’s 2022 State associated with Digital Maturity: Advancing Workflow Automation report reveals that just 4% of companies have reached digital maturity in regular workday operations. And while a majority of businesses are incorporating digital methods, fewer than the third are refining those operations , meaning there’s still lots of work to be done to operationalize organizations in the digital age.

We surveyed 2, 000 knowledge workers at businesses with more than 100 employees to compile this statement. The survey gauged an organization’s level of electronic maturity by asking questions based on four guiding pillars:

Based on these pillars, surveyed organizations were sorted into four stages of digital maturity, from lowest in order to highest: limited, invested, refined and optimized. While a majority of organizations (96%) haven’t arrived at the enhanced stage yet, there is good news in that nearly 60% associated with businesses are usually investing in electronic operations, along with at least half of their documents or forms being digitized.  


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So why are businesses with a vested interest in digital transformation still lagging, and how can they get on the right track? Business leaders and professionals can use this report plus its data-based suggestions as a roadmap toward digital maturation.

Why are organizations falling behind?

The business world is overwhelmingly moving towards digital-first processes, with the particular global electronic transformation market expected to exceed $1 trillion by 2025 . Although the pandemic accelerated digital transformation, numerous companies have since halted digital spending after achieving their “must-dos. ” This choice leaves many “should-dos” unaccomplished, leading to less effective internal procedures and workflows.

It would be easy to assume that will lack of budget and IT resources are the main reasons businesses struggle with workflow automation, but in reality, these are fairly low upon the list. The number one culprit for firms falling behind is the attitude: “This is the way it has always been done. ” In fact , 59% of respondents in the limited stage reported this particular being their own biggest struggle with advancing workflow automation.

But the procedures that accelerated business possibilities or even streamlined workflows a decade ago can hamper progress and scalability in 2022. Interestingly, our report found that more than half of workers spent a minimum of two hours a day on repetitive tasks. In many cases, employees fulfilled their tasks counterintuitively because “that’s the particular way they have always been done. ”

Two hrs might not immediately concern you, but consider this: If the average annual wage within the U. S. is $53, 383, one employee wasting two hours per day on inefficient tasks costs your organization about $13, 345 a year. Across an organization associated with 100 employees, those seemingly unimportant “two hours” add up in order to more than $1. 3 million annually.

Without a suitable framework for digital maturation and a strong commitment to change, companies may ultimately fall short of optimal performance for their workers and customers.

Why should businesses care about electronic transformation?

Consumer loyalty and employee satisfaction are particularly important given inflationary pressures and workplace trends like the Great Resignation. Today’s atmosphere is not conducive to manual, outdated processes, especially when those processes alienate employees.

Our record found that will 76% associated with employees are usually frustrated simply by inefficient workflows, and 86% prefer digital processes over manual paperwork. And many workers indicate that paperwork remains their most frustrating plus repetitive task. When employees are frustrated, their productivity plummets, and they are more likely to experience burnout or consider a new position. On the other hand, digitally mature companies eliminate routine and frustrating tasks in order to foster the work environment that attracts and retains fully engaged employees.

Employee satisfaction also bleeds in to customer happiness. Employees may meet plus exceed consumer expectations when they have the time to focus on non-menial tasks. Digitally empowered employees can also focus on higher-impact initiatives that will drive company metrics like improved customer loyalty. Just as important, satisfied workers are more likely in order to anticipate business roadblocks and proactively seek methods to overcome issues.

How can companies move towards digital maturity?

Electronically mature businesses exhibited six practices within Formstack’s 2022 State of Digital Maturation: Advancing Work flow Automation review. Consider these types of methods and the steps a person can take today as you chart your roadmap toward electronic maturity.  

Build a culture that embraces change

Digitally improved organizations tend to welcome innovation plus independent thinking. More compared to 80% associated with employees in such companies said they are regularly encouraged to test new ideas, and 60% said they function along with autonomy. Independent thought furthermore fosters collaboration: Digitally optimized companies operate inter-departmentally, with 94% of employees who work with regard to optimized companies indicating these people often share ideas along with colleagues outside their department.

Reaching the place where employees continuously innovate and operate independently requires overcoming your internal inertia to keep everything as-is. Leaders can turn inertia into motion by gathering data on where to focus their efforts. For example, most organizations lower on the digital maturity scale aren’t tracking data like:

  • What manual processes can be automated
  • Exactly what workflows need updating
  • Which systems cost the most in order to maintain
  • Which usually systems consume the most employee time

Without visibility in to these areas, companies can gain a false sense of security, believing everything is working as it should. These companies struggle probably the most with inertia, as they’re the least likely to agree that they should track these information points.

Moving up the electronic maturity level requires the shift in the “this is how we do things” mindset. Frontrunners must embrace change and support a new culture that empowers employees to innovate beyond the status quo. This kind of culture welcomes info and technology into the particular workplace to be able to improve procedures and advance operations.

Prioritize eliminating paper

Most businesses, regardless of digital maturation, have significantly curtailed papers use. More than two-thirds of selected organizations boast an initiative to eliminate paper. Most respondents indicated that paper-free processes are a priority for efficiency’s sake, but the benefits associated with eliminating document go beyond some sort of quicker document pipeline. Paper-free processes also improve protection, data accuracy and customer and employee experiences.

Knowing these benefits, what processes are companies still running on paper? Employees indicated that will potentially sensitive documents requiring a signature — such as legal forms, healthcare records plus insurance processing — remain the majority of common offenders.

Companies can start by digitizing those types of documents. Then leaders ought to audit their processes to find other places where paper forms in addition to wet signatures slow down operations.

Focus on improving the customer experience

Customers increasingly expect an intuitive electronic digital experience, and even digitally mature companies are taking notice. More than 80% of respondents from optimized organizations said improved client experience is a high business priority, compared to just 40% from non-optimized companies. Meanwhile, 30% regarding limited-stage companies find it very challenging to meet consumer expectations (compared to 19% of enhanced organizations).

Customers and staff prefer a digital processes over paper, together with organizations must adapt to this expectation. Companies need to seek and better understand various preferences among their buyer base and additionally use of which information for you to boost the client experience.  

By adopting more online processes, agencies can collect valuable customer feedback and behavioral information to build an even stronger, more beneficial encounter that ultimately leads to a lot more revenue. Organizations may also adopt digital tools that ensure rapid not to mention clear communication with customers through streamlined online forms or responsive, automatic purchaser service. It’s crucial to help develop a high customer service standard, particularly regarding response speed, as efficient communication is the many effective way to maintain customer loyalty.

Use automation to reduce busywork and also turnover

Two-thirds of electronically optimized workers spend an hour or less upon inefficient tasks daily. That’s about half the time staff at less digitally mature companies spend on menial and repetitive tasks. And that can save about $6, 600 per employee per year.

Efficient workloads furthermore contribute to a happier, less stressed and more productive work environment, alleviating burnout as well as retention issues. Only one involving four improved businesses find it difficult to retain employees, while three out of four other institutions indicate the fact that retention is really a recurring issue.

“Automating workflows is a way to free those valuable team members to concentrate on serving client needs, rather than spending hours on work that is necessary but may not add much value or allow them to contribute in typically the way you originally employed them in order to do, ” said Matt Bourn, founder of fivexfive. “Identifying ways to minimize mundane tasks boosts worker satisfaction and contributes to be able to your overall company goals. ”

Leaders need to devote period to reviewing workflow techniques for inefficiencies. Often, productivity pitfalls arise in files collection plus storage or even information sharing. Automating common processes, like data transfer when completing a new document or transferring documents for you to a centralized storage location, will immediately improve this employee experience.

Remove technical roadblocks

A set connected with well-integrated tools is crucial for automating in addition to streamlining workflows. Every digitally optimized organization included in the survey reported using at least one tool for workflow automation. This likely explains why maximized organizations report fewer delays caused by a lack of technical resources. Optimized organizations likewise report much less trouble getting new technologies approved (66% of personnel said often the process was “easy”) in comparison to limited-stage corporations (23% with employees said the process was “easy”).  

Simply adding tools or people isn’t guaranteed to fix inefficient systems that bog down IT teams. Audit your tech stack to identify roadblocks, like the tools that take your most moment to sustain. If a good tool provides little operational value or is too time-consuming to manage properly, consider removing it from your work flow. After streamlining toolkits, THIS teams may allocate their own time even more productively. Forward-thinking businesses are also consistently exploring new tools and even using an easy approval process to get those instruments operating quickly.

About 70% of participants from optimised companies stated their business purchases technological innovation intended to solve current problems and future problems, whereas 91% for limited-stage respondents said technology is only purchased “as the exact need arises. ” As the technology talent shortage makes hiring extensive technical support staff more difficult, digitally adjusted businesses opt instead to provide accessible equipment to all employees across departments.

No-code software this kind of as WordPress, Parabola, Formstack, Shopify together with Zapier let non-technical and additionally technical staff members build applications and automate workflows without writing a single line about code. In doing so, organizations are able to unlock more of their particular workforce as more employees are able to resolve problems not to mention impact the customer experience.

“No-code tools are super beneficial because they allow you to move fast. There are so many projects that never get prioritized because THAT and engineering don’t have time period. With no-code, non-technical independent contributors can be trained to build automations and inner tools [themselves], ” said Sahil Khosla, architectural manager at Lightyear Health.

But just 3% in limited-stage corporation employees mentioned their company had adopted no-code resources. And 64% of participants without access to no-code instruments said they would like to be capable to use them.  

Business leaders looking for faster work flow and accessible tools need to prioritize implementing no-code software.  

Digital maturity starts now

The future of work is digital. That is why all organizations have to prioritize digital camera maturity, as well as the first step is identifying where a person land about the electric maturity scale. A newly created 13-question digital maturity assessment offers organizations a look at where these people stand in their digital transformation journey. If your organization isn’t where it needs to be for today and tomorrow, now is the time to help make changes.  

Reaching digital maturation requires an organization-wide evolution across people, processes and also technology. It takes dedication, consistency and strategy to advance, but it’s well worth the investment. Over time, you’ll see digitization attempts resulting within satisfied clients, happier workforce and an overall more efficient organization.  

Chris Byers will be CEO from Formstack as well as currently serves on the board of Nexus, your nonprofit firm focused on building businesses and nonprofits seeking a deeper social impact on the environment.


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