June 6, 2023

Managed services News

Joseph F. Kovar

‘The secular digital transformation tailwinds are blowing stronger than the macro crosswinds. ServiceNow generates an unmatched combination of organic growth and profitability at scale. We believe there‘s a generation of value creation opportunity here on every level of our company. Therefore , we are usually hiring, expanding, and investing for the future. Growth companies don’t get more powerful than this one, ” says ServiceNow President plus CEO Bill McDermott.


ServiceNow is continuing to grow as businesses continue their digital change activities that take advantage of the company’s wide range of Workflow technologies, President and CEO Bill McDermott told investors.

McDermott, speaking to traders Wednesday during ServiceNow’s fiscal 2022 second quarter financial analysts and investor call, said the particular company’s results beat expectations on both the top plus bottom line. However, he said that macroeconomic factors mean it is pulling back its recently expanded full-year guidance to the guidance it set early this year.

That said, McDermott stated during his prepared remarks that the company’s future aspirations remain unchanged, with anticipation of recording $11 billion-plus in revenue by 2024 and $16 billion-plus by 2026.


“In short, ServiceNow’s ironclad fundamentals will not waver, ” he said. “The secular digital transformation tailwinds are blowing stronger than the macro crosswinds. ServiceNow produces an unequaled combination of organic growth and profitability at scale. We believe there‘s a generation associated with value creation opportunity here on every level of our own company. Therefore, we are hiring, expanding, and investing for the future. Growth companies don’t get stronger than this one. ”

Enterprise software is an all-weather industry, with some businesses prioritizing enhanced productivity to lower costs while others evolve business models to stimulate growth, McDermott said. And all of them know that electronic technology is the only answer, he mentioned.

“That‘s why the demand environment of the particular software industry is consistent and durable. … We also see consolidation of enterprise software as buyers shift further away from experimentation with unsustainable solutions, ” this individual said.

Customers are prioritizing their digital transformation activities by making significant investments along with fewer platforms to drive faster ROI, McDermott said.

“As this process unfolds, while sales cycles can lengthen, deal sizes get bigger as more materials are negotiated into those agreements, ” he or she said. “And we in ServiceNow are usually on the right side of the great reprioritization. ”

ServiceNow’s ability in order to execute stems from maintaining a fully integrated workflow automation platform that gives everyone the great experiences they deserve, with artificial intelligence, robotic process automation, process mining, and local capabilities all embedded in its architecture, McDermott stated.

ServiceNow will be leading the low-code revolution, and its born-in-the-cloud suite of applications stretches across the business end-to-end, with all of the Workflows doing quite well, McDermott said. During the following quarter, ServiceNow’s ITSM (IT Service Management) Workflow was in 12 from the company’s top 20 deals with seven deals over $1 million; ITOM (IT Operations Management) was within 13 associated with the best 20, with nine offers over $1,000,000; Customer Workflows was in 14 in the top 20; plus Creative Workflows was within 20 of the best 20, he said.

All in all, McDermott said, ServiceNow is not opportunity constrained.

“The need for digital modification continues to grow, ” he stated. “And organization software remains a defining deflationary force in this particular marketplace. ”

Because of these opportunities, ServiceNow is usually hiring a lot of people, McDermott mentioned.

“There‘s a massive opportunity with regard to talented professionals who aspire to build their future on ServiceNow, ” this individual said. “And as a good employer, while others in the tech industry are slowing or even stopping employing, ServiceNow is definitely hiring. Plus we are hiring. We are doubling down on our talent brand. And that’s the reflection of our deep belief in the particular amazing potential of this company. ”

ServiceNow’s customers and partners are usually also growing their ServiceNow workforces at a record clip, which McDermott said shows the expansive cross-enterprise adoption seen for the ServiceNow system.

That said, ServiceNow has dialed back again it’s monetary performance assistance to what it had originally set early this year, McDermott said.

“Like other premier technology businesses, we are managing through the current macro . by simply returning to the outlook we originally arranged for you in January associated with this year, on a constant currency basis, ” he said. “Unlike others, while the foreign currency effect furthermore applies pressure on our margins, ServiceNow will certainly maintain the full-year margin guidance of 25 percent. All of us will absorb the impact through disciplined cost management as all of us run a lot more efficiently on the ServiceNow platform. ”

For its Fiscal 2022 second quarter, ended June 30, ServiceNow reported total revenue associated with $1. 75 billion, up 25 percent over the $1. 41 billion the company reported for its financial 2021 second quarter.

The quarterly outcomes included subscription revenue of $1. 66 billion, upward almost 30 percent through $1. 33 billion, plus professional solutions and other revenue associated with $94 million, up from $79 mil.

The company also reported 1, 463 customers with annual contract worth of over $1 million, and more than 100 clients with ACV of over $10 mil.

About 65 percent of total income came from the particular North American market, which has been fairly consistent more than time.

ServiceNow has the renewal rate of 99 percent, which McDermott termed the highest within the business.

ServiceNow documented GAAP net income associated with $20 million or 10 cents per share, down significantly through last year’s $59 mil or thirty cents for each share. On a non-GAAP basis, ServiceNow reported net income of $329 million or $1. 62 per share, up from last year’s $287 million or $1. 42 per share.

Joseph Farrenheit. Kovar

Joseph F. Kovar is a senior editor and reporter for that storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and information centers, along with related providers and software, while highlighting some of the key trends that will impact the IT channel overall. He can be reached at [email protected]. com .

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